Introduction
At Forward X, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and share your information when you use our logistics services or interact with our website.
01. Information We Collect
We may collect the following types of personal and business information:
- Name, company name, and contact details (email, phone, address)
- Shipment details (origin, destination, cargo type, value)
- Billing and payment information
- Website usage data (cookies, IP address, browser type)
- Documents for customs clearance (invoices, IDs, permits)
02. How We Use Your Information
We use your information to:
- Process freight bookings and shipments
- Provide air, sea, and land logistics services
- Offer rate quotations and estimated delivery times
- Track shipments and manage customer accounts
- Communicate updates, alerts, or promotional offers
- Comply with customs and legal requirements
03. Data Security
We take data security seriously. Your information is protected through secure servers, encrypted transmissions (SSL), and restricted access. Despite best efforts, no online method is 100% secure, and we encourage users to take standard precautions.
04. Cookies & Tracking
Our website uses cookies to improve functionality and analyze traffic. You can adjust your browser settings to disable cookies, but some features may not function properly.
05. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data, subject to legal or contractual retention
- Opt out of marketing communications at any time
06. Retention of Information
We retain your data only as long as necessary for service delivery, compliance with legal obligations, and internal auditing purposes.
07. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or service updates. All revisions will be posted on this page with the "Last Updated" date.
08. Contact Us
If you have any questions regarding these Terms of Use, please contact:
Forward X
Email: operations@fwdx.com.au